There is an urgent matter regarding the signal transmission, and we are fully prepared to rush to the scene

11moon2Afternoon of the day14:20Kunke Andao after-sales engineer Gao Xiaohui received customer information and informed the siteDN150The gas turbine flowmeter measures the accumulated flow deficit gas. After repeated confirmation by the technician and the customer on temperature, pressure, and flow, it was found that the instrument display was normal, but the accumulated flowmeter measured less and less2Wanfang, what exactly is going on?

As a after-sales service provider for the gas turbine malfunction of Kunke Andao, Kunke Andao immediately organized a meeting. Both the production department and the technical department who participated in the meeting expressed difficulty in identifying the problem after understanding the basic situation. In this situation, General Manager Wang, the Sales Department Director, made a decisive decision to immediately prepare to go to the customer's site. The Production Department prepared a new strap tool and was ready to replace it on site for the customer.

11moon3In the morning, the sales department led by the manager, including after-sales, production, and ownership50Ning Lao, who has years of experience in natural gas flow meters, has set off, taking a long time6Arrived at the customer's site in over an hour, and upon on-site inspection, it was found that all issues were normal and there were no problems with the instrument's measurement. However, there is indeed a phenomenon of customer dissatisfaction, and we cannot ignore customers just because the instrument is not a problem. Kunke Andao's corporate philosophy is to "serve customers wholeheartedly", so it is crucial to assist customers in finding the problem point. Jiang or Lao Lao is still spicy. Ning Lao quickly found the problem point through on-site communication, and once he communicated with the customer, he gained their recognition and knew how to prevent and improve it.

Although the after-sales service this time has nothing to do with the quality of Kunke Andao flowmeter, we still appeared in front of the customer within my ability and carefully analyzed and found the cause of the problem. It is our great honor to be able to help the customer!

Afterwards, seeing the customer's smile in the group photo, we felt that even if we worked hard, it was worth it!