04,03,2026 2 views
*Due to the epidemic, Wuhan has been locked down for 49 days, and the resumption of work has been delayed time and time again. Hubei Province has requested a delay from February 1st to February 10th, and then from February 10th to March 11th. Today happens to be February 11th, but except for those special material supply guarantees and other enterprises, most of them have not fully resumed work, which has led to serious problems with our equipment delivery and services.
This is the truth, but Shangce people do not use it as an excuse to shirk responsibility and offer discounted services.
Yesterday, a customer in Hangzhou needed toElectromagnetic vibration test benchconductControl system software reinstallationOtherwise, the company will be unable to conduct experiments and production will be affected as a result. We know that all computer control systems for vibration tables (not button based) have intellectual property rights. Equipment manufacturers customize them from professional software companies and use them according to their requirements. The control software is fixed in the computer, one code per machine. It is impossible to reinstall or move them to other computers for installation and use without software manufacturers.
This electromagnetic vibration table was purchased in 2015 and has been in use for 5 years. The customer is undergoing routine maintenance. During the epidemic, I knew we were in a severely affected area and definitely didn't go to work. I was sorry to "trouble" us, so I took care of it myself. I accidentally deleted the control software in our configured computer and reinstalled it myself, but the result was definitely that it couldn't be installed. So, I had to come to us for a solution. We told him the reason and the solution: he must return to the factory to reinstall the software. They said: You are quarantined at home due to the Wuhan epidemic and have not resumed work. How can we solve this problem?
I said, we definitely don't have to go to work, we can't go to the company, and the engineers are not there, so we definitely can't solve it. I'll think of other ways and try to help you solve it. I know that if we don't solve the problem of not being able to go out to work during the epidemic, I believe the client can understand. However, customers will suffer losses as a result! Although the epidemic is a reality, it is not an excuse! There are always more methods than difficulties!
So I contacted Software * located in Guangzhou, and they quickly replied that they could reinstall the system, just send them the computer and interface card by express delivery. If it's convenient, please also send the control box over for free maintenance and upgrade. The entire fee is 150 yuan!
Although there are actual situations of epidemic lockdown and quarantine that prevent resumption of work, we cannot refuse to solve equipment usage, maintenance, and after-sales service problems for customers just because of this reason. Customers understand you and are unwilling to demand of you during the epidemic, that is their tolerance and mindset. It is your responsibility and commitment to solve problems for customers.
The equipment has been in use for 5 years, and the after-sales service has already moved customers. The low fees are unexpected!
Yesterday, the customer had already sent the equipment by express delivery to Guangzhou. It should be completed within one working day after receiving it and returned to the customer on the same day.
The customer gave us a great thumbs up for this! Of course, I also want to thank Mr. Guo from Guangzhou!
Of course, we sincerely apologize to customers who have delayed delivery during the epidemic. Once the epidemic is over and production resumes, we will work tirelessly day and night to minimize losses!
We hope that our customers will continue to pay attention to epidemic prevention and control, and take good protective measures. Congratulations to those enterprises that have started production and resumed operations. Wishing all customers smooth work and good health!
