The century old IKA is not only renowned for its excellent products and comprehensive product portfolio, but also for its attentive customer service capabilities.

IKA can provide customers with a series of professional services such as sample preparation, training and seminar, and application support. The application center located at the Guangzhou Development Zone headquarters and service outlets distributed throughout the country have a strong and professional service team. IKA is very willing to provide customers withqualityservice Among them, it must be mentioned that IKA holds VIP after-sales activities for customers every year.

VIP after-sales activity

Intended to provide customers withthoughtfulThe VIP after-sales service is one of the key focuses of IKA's after-sales service department every year, which includes strengthening communication with customers, collecting relevant feedback from customers about products and applications, truly understanding their demands, and providing better service to customers.

In addition to providing free laboratory instrument maintenance and giving away some repair parts to customers, IKA's expert team usually provides training on instrument maintenance knowledge to users during VIP after-sales service, answers common error problems of instruments on site, and solves problems encountered by customers during instrument use. For some problems that cannot be solved on site and customers that require follow-up visits, IKA will provide further solutions.

Kicked off

Last week, IKA's expert team visited and provided services to multiple universities and corporate clients in Zhejiang, marking the beginning of IKA's VIP after-sales service in 2020

equipment maintenance

Passionate communication

National Tour

Next, the IKA service team will continue to conduct VIP after-sales activities in 33 cities across the country, including Beijing, Shanghai, Guangzhou, etc. Looking forward to meeting you!

Follow IKA official account "IKA Germany" to learn more about product application and maintenance!

About IKA

IKA is one of the manufacturers of laboratory instruments, analytical equipment, and processing technology in the industrial and scientific research fields. Headquartered in Stauffen, Germany, IKA's products and technical services serve over 160 customers. The company has over 900 employees dedicated to providing customers with perfect technology and helping them achieve success. At the same time, IKA also collaborates closely with universities and scientists to support its continuous exploration on the path of scientific research. In addition to its headquarters located in Germany, IKA now has wholly-owned subsidiaries operating independently in the United States, China, Malaysia, Japan, India, Brazil, South Korea, Vietnam, the United Kingdom, and Poland.